Terms & Condition

DukaSystem Help Centre – Terms of Use

Welcome to the DukaSystem Help Centre. These Terms of Use ("Terms") govern your access to and use of the Help Centre and its resources. By accessing or using this platform, you agree to be bound by these Terms.

1. Purpose of the Help Centre

The DukaSystem Help Centre is designed to provide support, guidance, and answers to common questions related to the use of DukaSystem products and services. It may include a knowledgebase, ticketing system, video tutorials, product updates, and more.

2. Eligibility

To access the Help Centre, you must be:

• A registered user or subscriber of DukaSystem

• At least 18 years old or have legal capacity to enter into a binding agreement

3. User Conduct

When using the Help Centre, you agree to:

• Use the platform only for lawful purposes

• Submit accurate and respectful support requests or comments

• Not attempt to gain unauthorized access to systems or data

• Not post spam, offensive content, or irrelevant material

4. Support Requests & Ticketing

• Support tickets must relate directly to the use and functionality of DukaSystem.

• Response times may vary depending on your subscription plan.

• By submitting a support ticket, you grant our support team permission to access your account where necessary to troubleshoot or resolve issues.

5. Intellectual Property

All content within the Help Centre (articles, guides, videos, logos, etc.) is the property of Bernsoft Group or its licensors. You may not copy, reproduce, or distribute any content without written permission.

6. Availability & Modifications

We strive to maintain availability of the Help Centre, but we may:

• Suspend access for maintenance or upgrades

• Modify, remove, or add features or articles without notice

• Restrict access to users violating these Terms

7. Limitation of Liability

While we aim to provide accurate and helpful information, DukaSystem does not guarantee that all content is error-free or up-to-date. We are not liable for any direct or indirect losses resulting from your use of the Help Centre.

8. Privacy

All data collected through your use of the Help Centre is handled in accordance with our Privacy Policy. Information submitted in support tickets may be used to improve service quality.

9. Termination

We reserve the right to suspend or terminate your access to the Help Centre if:

• You violate these Terms

• You misuse the support services

• Your DukaSystem subscription is inactive or cancelled

10. Contact Information

For questions regarding these Terms or the Help Centre, contact us at:

DukaSystem Support
Email: [email protected]
Website: www.dukasystem.com