DukaSystem Help Centre – Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the DukaSystem Help Centre ("Help Centre"). By using this service, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our Help Centre:

a. Personal Information

• Name

• Email address

• Business name (if applicable)

• Contact number

• DukaSystem account details (linked via support system)

b. Technical Data

• IP address

• Browser type and version

• Device type

• Operating system

• Access times and pages viewed

c. Support Information

• Content of support tickets, chat messages, and feedback forms

• Uploaded files, screenshots, or logs provided during support

2. How We Use Your Information

We use the information we collect to:

• Provide personalized customer support

• Respond to your inquiries and resolve issues

• Improve our knowledgebase and Help Centre experience

• Track and manage your support history

• Analyze usage patterns for better service delivery

• Prevent abuse and maintain system security

3. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share it with:

• Authorized DukaSystem support staff to assist you

• Trusted third-party service providers (e.g., ticketing or analytics tools) strictly for operating the Help Centre

• Legal authorities when required by law or in response to valid legal requests

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep you logged into the Help Centre

• Analyze traffic and usage patterns

• Improve performance and usability

You can control cookie settings via your browser preferences.

5. Data Security

We take appropriate security measures to protect your personal data, including:

• Encrypted connections (HTTPS)

• Access control and authentication protocols

• Regular data backups and monitoring

However, no system is 100% secure. Please contact us immediately if you suspect unauthorized access.

6. Data Retention

We retain support data and user interactions as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal obligations

• Maintain a support history for your account

You may request deletion of your personal support data at any time by contacting us.

7. Your Rights

You may:

• Access the information we hold about you

• Correct inaccuracies in your data

• Request deletion of your personal data (where applicable)

• Withdraw consent for optional communications

Please email us at [email protected] for such requests.

8. Third-Party Links

Our Help Centre may contain links to third-party websites or tools. We are not responsible for their privacy practices. Please review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Help Centre, and changes will take effect upon posting.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

DukaSystem Support Team
Email: [email protected]
Website: https://www.dukasystem.com